Terms and Conditions
The following contract and its terms will set forth an agreement between Stage 2 Events and the Customer for the hire of our products.
Booking / Deposit / Balance / Cancellations
The booking form must be fully completed and returned by E-mail in order to reserve the date requested. A £50 non-refundable deposit is required within 48 hours of the Customer sending back the booking form, as soon as the deposit is paid to us, we will reserve your requested date. A booking confirmation / receipt will be sent by E-mail upon receiving your deposit. An invoice will be sent for the remaining balance approx 3/4 weeks prior to your event. The full balance must be paid no later than 14 days before your event. We accept bank transfer, cheque or cash. Any request for a change of date must be E-mailed to us and will be subject to the hire equipment availability and receipt of a new booking form. If there is no availability for the alternate date, the deposit shall be returned and the booking will be cancelled.
We reserve the right to update our prices for an increase at any time. We will not increase your price once your booking has been confirmed and the booking has been placed. We will always try and contact the customer by E-mail / Telephone and operate on a first come first served basis.
Cancellations result in the loss of the deposit made at the time of booking.
Cancellations made less than 14 days prior to the event will be subject to a cancellation charge of 50% of the full balance.
If for any reason Stage 2 Events have to cancel the booking, any payment made will be fully refunded.
Traffic / Weather
Stage 2 Events will always try to arrive at the venue for the agreed time. Where circumstances make this difficult due to traffic delays or adverse weather conditions, we will refund you accordingly the amount of time delayed by and in proportion to the amount paid.
This Section Only Applies To Take 2 Photo Booth
Hire Period / Consumables
We will arrive at least 1 hour prior to the hire period and agree to have the Photo Booth operational for the stated hire time on the booking form, use of the Photo Booth will start at the stated time and will finish at the stated time. If for any instance there is a delay in setting up on time, due to poor access, venue restrictions, we will still keep to the stated time period for hire. We may briefly suspend operation of the Photo Booth for replacing the Ink and restocking the Photo Paper.
In the event of equipment failure (excluding the printer), we shall attempted a repair or replace that particular piece of equipment. Any down time during hire periods because of this will be added on to the end of the hire time. A refund will not be issued in this instance. In the event of a printer failure, we will encourage guests to continue using the Booth and explain that all photos taken will be available on our Website and Facebook page the following day to download complementary. If the Photo Booth suffers serious technical difficulties, we shall refund you accordingly for the amount of time that the Photo Booth has been out of operation and in the proportion to the amount paid for.
Damage / Behaviour
The Customer acknowledges that they shall be responsible for any damage or loss to Take 2 Photo Booth equipment caused by any misuse by the Customer or their guests. We will not accept any threatening behaviour and if this occurs we will stop the Photo Booth, take down and end the hire period without a refund. No food or drinks are allowed in the Photo Booth area, all children must be accompanied at all times by a responsible adult when using the Photo Booth.
Space / Power
The Customer will arrange for an appropriate sized space for our ‘Open Air’ Photo Booth at the venue. Our Photo Booth requires a minimum floor area of 4.0 metre x 3.3 metre square and 2.3 metre high, when using the 3.0 metre long backdrop. Our Photo Booth requires a minimum floor area of 3.0 metre x 2.8 metre square and 2.3m high when using the 2.0 metre long backdrop. We also require a space for the Props. This is the ideal space we require although we can condense slightly to fit in whatever space is available. We also require one 13 amp socket, ideally near where the Photo Booth is to be positioned. All our electrical equipment is fully PAT Tested and can only be used indoors (A copy of our certificate is available on request).
You agree that all photos taken by our Photo Booth can be uploaded to our Website Gallery and Facebook page, If the Customer does not require this free service, they must state this on the booking form. All guests using the Photo Booth agree to give us permission to use all photographic images including children for promotional purposes, advertising, artwork or any other purpose unless private. Our safeguarding policy requires the Customer to sign a written consent form for children’s images to be uploaded to social media. Please note that all children must be accompanied at all times by a responsible adult when using the Photo Booth.
As an optional extra for your guests, we offer key rings made while you wait at £2.50 each.
This Section Only Applies To Love Is Light
We will arrive at least 1 hour prior to the hire period and agree to have the LOVE Letters / LOVE Heart set up and operational for the stated hire time on the booking form, we will return and dismantle the LOVE Letters / LOVE Heart at the end of the stated hire time, or depending on the venue by prior arrangement the following morning.
In the event of bulb failure, 2 spare bulbs are supplied these can only be fitted by a responsible person at the event. If the LOVE Letters / LOVE Heart stop functioning the Customer is to telephone either of the numbers listed on the back of the LOVE Letters / LOVE Heart for assistance. We shall refund you accordingly for the amount of time that the LOVE Letters / LOVE Heart have been out of operation and in the proportion to the amount paid for.
Damage / Behaviour
The customer acknowledges that they shall be responsible for any damage or loss to the LOVE Letters / LOVE Heart caused by any misuse by the Customer or their guests. NO food or drinks are allowed anywhere near the LOVE Letters / LOVE Heart and they shall NOT be used as a shelf for placing drinks onto.
Space / Power
The Customer will arrange for an appropriate sized space for the LOVE Letters / LOVE Heart at the venue. Our LOVE Letters requires a floor area of 4.0 metres long x 0.6 metres wide (approximately). This is the ideal space they require, although they can be positioned accordingly to fit in whatever space is available. Our LOVE Heart requires a floor area of 1.6 metres long x 0.5 metres wide x 2.1 metres high (approximately). Please note the widest point of the LOVE Heart is 2.6 metres. We also require one 13 amp socket, ideally near to where the LOVE Letters / LOVE Heart are to be positioned. All our electrical equipment is fully PAT Tested and can only be used indoors. (A copy of our certificate is available on request).
You agree that any photos taken by Love Is Light can be uploaded to our Website Gallery and Facebook page for promotional purposes.
This Section Only Applies To Pick N Mix Candy Cart
We will arrive at least 2 hours prior to the hire period and agree to have the Candy Cart / Chocolate Heart / Post Box / Wishing Well / Ferris Wheel set up for the stated hire time on the booking form, it’s the customer’s responsibility to ensure that there is a suitable location and there is adequate space available for the Candy Cart. The Customer shall also arrange with the venue a suitable dressed table for the Chocolate Heart / Post Box / Wishing Well or Ferris Wheel to sit on. We will return and dismantle the Candy Cart / Chocolate Heart / Post Box / Wishing Well / Ferris Wheel at the end of the stated hire time, or depending on the venue by prior arrangement the following morning.
Customer Liability (Candy Cart / Ferris Wheel)
Please note that some sweets may contain nuts, have traces of nuts or nut oils, or may have been in contact with other products containing nuts. Therefore, we cannot guarantee that any sweets are nut free. Pick N Mix cannot be held responsible for any issues resulting from food allergies. Customers should be advised that our Candy Cart pre-selected sweet option may be substituted, pending availability. Customers should ensure that children are responsibly supervised at all times to avoid the risk of choking when consuming the confectionery.
We would like our products to be returned in the same condition as when they were provided. Our products must not be used for your guests to leave their drinks on, as this may result in our products being permanently water damaged or stained.